MANAGED SERVICES

Allow ATEC Group to manage your IT infrastructure so you can manage your business.

Whether you are in need of monitoring tools, backup and recovery, or email services, ATEC Group tailors each of our managed IT solutions to best fit your company’s specific needs.

ATEC Endpoint Management (AEM) Agent

Our AEM Agent allows ATEC Group to manage daily technical tasks and take some of the load off of your IT team. We work with clients across the Albany and Upstate NY region to ensure that they face less downtime and fewer disruptions, while offering predictable budgeting and greater peace of mind.

Our team utilizes the ATEC Endpoint Management Agent to provide:

  • Support: We provide instant one-on-one support with built-in audit trail and ticketing.
  • Patch Management: We can assist to keep you current.
  • Alerts: SLA’s around critical or basic applications.
  • Audit: Get full visibility of your IT assets and pinpoint areas for action.
  • Report: Show the value of your service through a wide array of easy-to-read reports.
  • Manage: Automate deployment of software pages and configuration regardless of device location, domain or network.
  • Monitor: Implement system wide monitoring with auto-response, auto resolution, as well as dashboard and email alerts.
  • Remote Control and Takeover: Give your techs remote behind the scenes access to devices to fix problems instantly without disrupting end users.

Trend Micro™ Email Security™ Advanced

ATEC Group utilizes Trend Micro™ Email Security™ Advanced so that our clients can receive continuous updated protection against BEC, ransomware, spam, and advanced targeted attacks.

Trend Micro™ Email Security™ Advanced also offers:

  • Email continuity, allowing users to send/receive email during an email service outage
  • Customizable reporting
  • External log sharing directly to security information and event management (SIEM)”

ATEC Group Cloud Offerings with Veeam® Availability Suite™

ATEC Group offers Veeam® Availability Suite™ so that your company can recover IT services, applications, and data within minutes. We’ll help you to utilize all of the capabilities of Veeam’s backup and virtualization technology, so that you’re alerted to issues before they affect your business.

Our cloud services are designed to provide you with a reliable, high-performance platform for all your data and applications. Veeam® Availability Suite™ benefits include:

  • Easy remote access to data and applications
  • Reduced overhead expenses and easy customization
  • Affordable, reliable service with no heavy hardware investments
  • Easily scaled, customizable services tailored to your business

Why choose ATEC Group to assist in managing daily IT tasks?

  • We have over 30 years of experience developing technology solutions for companies in New York State and beyond.
  • All of our solutions are completely customizable, regardless of company size!
  • Our experienced engineers will work with your existing IT team to maintain a healthy environment, helping your IT team work better and faster for your company’s needs.
  • We only partner with a select number of industry leading vendors. By partnering with the best, we ensure that we can provide the results that your organization needs.
  • We offer monthly and quarterly reporting so your organization can easily measure the efficiency of our managed service solution.

To learn more, reach out to one of our managed services specialists at 518-452-3700 or fill out our contact form!

Questions? We can help.

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