ATEC Group utilizes our ATEC Endpoint Management (AEM) Agent to help companies around the United States lessen the burden of their day-to-day IT needs. We do this by monitoring and managing desktops, notebooks, networks (switches and firewalls), and servers, while simultaneously ensuring that patch security is up-to-date, and performance thresholds of CPU, memory, and hard drives are in place.
Today we’re going to explore some of the key features of the AEM tool that allow us to best assist our current clients:
AEM Client Site Dashboard
The AEM Client Site Dashboard provides us with a real time status overview of our clients’ current environments. The main dashboard gives us an overview of the number of devices supported, as well as the security status of each device.
The Client Site Dashboard is monitored on an hourly basis by our dedicated service team. The dashboard allows us to manage alert tickets visually, automatically addresses issues when possible, and also creates alerts for issues that need attention.
AEM Management Tab
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The Management Tab gives us insight into patch and software management for each of our clients. From here, we are able to view the hostname, what type of policy is being applied (server or workstation patching), the last time patch was run, when the next scheduled patch update will run, the last audit date, and approved pending patches that need to be applied.
The pie chart shows device compliance with the approved patch list. Green is fully patched and red signifies missing patches. This could mean that the device/devices were not on line to receive patches, or patches that still need to be approved by a system engineer before being pushed out to the devices
Putting Out IT Fires with the Monitor Tab
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The Monitor Tab shows all of our alert messages. These are the daily IT fires that we work quickly to extinguish so that your IT staff doesn’t have to. The Monitor Tab also shows us priority levels, when the alert was triggered, if the alert has been resolved, if an automated ticket has been generated (Ticket Number), hostname of the device, and if the alert message has been resolved.
The AEM Agent creates automated support tickets to alert our team, so that we can work to resolve the problem before our customers are impacted by any issues occurring.