Software & Support Engineer

Atec Group is looking for someone with experience in resolving a variety of information technology (IT) issues.

The responsibilities of our Software & Support Engineer include but are not limited to:

  • Comprehensive understanding of how IT works
  • Able to write scripts
  • End-user support
  • Intermediate systems and network troubleshooting
  • Escalating issues with vendors
  • Installing, Moving, Adding, and Changing computers and other hardware

We are a growing team, and the person who is perfect for this position is looking for an excellent work-life balance, a competitive wage ($60-$80k), and a variety of IT-related challenges that will provide them with valuable experience and training. You will be an integral part of our company's growth, and we will be a significant part of yours.


$60,000 - $80,000 Starting Salary

Atec Group offers a competitive compensation package that includes health insurance, dental insurance, and 401(k).

Required experience:

  • At least 1-year of experience with writing scripts
  • Knowledge of PowerShell Documentation
  • Desktop operating systems (Microsoft Windows 7 – 10)
  • Familiar with basic Active Directory management (Creating, updating deleting, and managing users and resources in an Active Directory)
  • Professional Services Automation tools like AutoTask or Connectwise
  • RMM Tools such as LogMeIn, Datto or N-Able
  • Basic understanding of network and security fundamentals
  • Working knowledge of collaboration technologies such as Microsoft Exchange
  • Automation and package creation/deployment technologies
  • Installation and configuration of Anti-virus solutions
  • Deployment and configuration of print devices
  • Remote monitoring and troubleshooting tools
  • Consulting guidance and recommendations on topics such as networking, performance tuning, administration, security, and remote monitoring
  • Effectively communicating project status, activities, and findings in oral and written formats
  • Working closely with our sales team and the customer to identify business and technology needs and assist with architecting the solution
  • High attention to detail
  • Verbal and written communication skills
  • Ability to work professionally and efficiently with autonomy
  • Good problem-solving skills
  • Ability to self-manage and properly prioritize tasks
  • Reliable transportation and a New York State Driver’s License

Preferred experience (not required):

  • Knowledge of on-prem active directories
  • Ability to upgrade domain controllers
  • Use and troubleshooting of virtualization technologies (VSphere 5.x, 6.x, Horizon View, VMWare Unified Access Gateway)
  • Knowledge of OSI model
  • Familiarity with modern and legacy DNS paradigms
  • Solid understanding of TCP/IP, IPv4, and IPv6

If interested, Please Contact:

Lewis Needham – SVP of Sales and Operations
Email: [email protected]
Direct phone: 518-724-3118

Questions? We can help.