The responsibilities of our Software & Support Engineer include but are not limited to:

• End-user support
• Intermediate systems and network troubleshooting
• Escalating issues with vendors
• Installing, Moving, Adding, and Changing computers and other hardware

We are a growing team, and the person who is perfect for this position is looking for an excellent work-life balance, a competitive wage ($45-$60k), and a variety of IT-related challenges that will provide them with valuable experience and training. You will be an integral part of our company's growth, and we will be a significant part of yours. 

Compensation: 

$45,000 - $65,000 Starting Salary

Atec Group offers a competitive compensation package that includes health insurance, dental insurance, and 401(k).

Required experience:

• Desktop operating systems (Microsoft Windows 7 – 10)
• Familiar with basic Active Directory management (Creating, updating deleting and managing users and resources in an Active Directory)
• Professional Services Automation tools like AutoTask or Connectwise
• RMM Tools such as LogMeIn, Datto or N-Able
• Basic understanding of network and security fundamentals
• Working knowledge of collaboration technologies such as Microsoft Exchange
• Automation and package creation/deployment technologies
• Installation and configuration of Anti-virus solutions
• Deployment and configuration of print devices
• Remote monitoring and troubleshooting tools
• Consulting guidance and recommendations on topics such as networking, performance tuning, administration, security, and remote monitoring
• Effectively communicating project status, activities, and findings in oral and written formats
• Working closely with our sales team and the customer to identify business and technology needs and assist with architecting the solution
• High attention to detail
• Verbal and written communication skills
• Ability to work professionally and efficiently with autonomy
• Good problem-solving skills
• Ability to self-manage and properly prioritize tasks
• Reliable transportation and a New York State Driver’s License

Preferred experience (not required):

• Use and troubleshooting of virtualization technologies (VSphere 5.x, 6.x, Horizon View, VMWare Unified Access Gateway)
• Knowledge of OSI model
• Familiarity with modern and legacy DNS paradigms
• Solid understanding of TCP/IP, IPv4, and IPv6

If interested, Please Contact:

Lewis Needham – SVP of Sales and Operations
Email: [email protected]
Direct phone: 518-724-3118