The responsibilities of our Software & Support Engineer include but are not limited to:
- End-user support
- Intermediate systems and network troubleshooting
- Escalating issues with vendors
- Installing, Moving, Adding, and Changing computers and other hardware
We are a growing team, and the person who is perfect for this position is looking for an excellent work-life balance, a competitive wage ($45-$60k), and a variety of IT-related challenges that will provide them with valuable experience and training. You will be an integral part of our company's growth, and we will be a significant part of yours.
Compensation:
$45,000 - $65,000 Starting Salary
Atec Group offers a competitive compensation package that includes health insurance, dental insurance, and 401(k).
Required experience:
- Desktop operating systems (Microsoft Windows 7 – 10)
- Familiar with basic Active Directory management (Creating, updating deleting and managing users and resources in an Active Directory)
- Professional Services Automation tools like AutoTask or Connectwise
- RMM Tools such as LogMeIn, Datto or N-Able
- Basic understanding of network and security fundamentals
- Working knowledge of collaboration technologies such as Microsoft Exchange
- Automation and package creation/deployment technologies
- Installation and configuration of Anti-virus solutions
- Deployment and configuration of print devices
- Remote monitoring and troubleshooting tools
- Consulting guidance and recommendations on topics such as networking, performance tuning, administration, security, and remote monitoring
- Effectively communicating project status, activities, and findings in oral and written formats
- Working closely with our sales team and the customer to identify business and technology needs and assist with architecting the solution
- High attention to detail
- Verbal and written communication skills
- Ability to work professionally and efficiently with autonomy
- Good problem-solving skills
- Ability to self-manage and properly prioritize tasks
- Reliable transportation and a New York State Driver’s License
Preferred experience (not required):
- Use and troubleshooting of virtualization technologies (VSphere 5.x, 6.x, Horizon View, VMWare Unified Access Gateway)
- Knowledge of OSI model
- Familiarity with modern and legacy DNS paradigms
- Solid understanding of TCP/IP, IPv4, and IPv6
If interested, Please Contact:
Lewis Needham – SVP of Sales and Operations
Email: [email protected]
Direct phone: 518-724-3118